Gadget Insurance Complaints

IMPORTANT: This information applies to our latest gadget insurance policy and was updated on 01 December 2024. If you bought your policy before this date, please refer to your applicable policy wording.

What to do if you have a complaint about your gadget insurance:

It is always the intention to provide you with a first-class service. However, if you are not happy with the service provided, please use the contact details below.

Sales Complaints:

Email: admin@covercloud.co.uk

Tel: 0345 812 0030

Post:
The Compliance Officer
Acumen Insurance Services Ltd
St Clare House
30-33 Minories
London
EC3N 1PE

Claims Complaints:

Tel: 0330 020 0028

Email: gadget.complaints@taurus.gi

Post:
Customer Relations Officer
Taurus Insurance Services
Suite 2209-2217
Eurotowers
Europort Road
Gibraltar

Taking your complaint to the Financial Ombudsman Service (FOS):

If you are not happy with the final response to your complaint, or if you have not received a response within eight weeks, you may be able to take your complaint to the FOS. However, you must do this within six months.

Its contact details are:

Email: complaint.info@financial-ombudsman.org.uk

Tel: 0800 023 4567 (calls to this number are free on mobile phones and landline)

Tel: 0300 123 9123 (calls to this number cost no more than calls to 01 and 02 numbers.)

Post:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

You can find more information at: www.financial-ombudsman.org.uk